Policy of

Private Dinning Hall Service

  1. Cancellation Before Check-in
Cancellation TimeRefund Amount
More than 30 days before check-in100% of the deposit
15–30 days before check-in70% of the deposit
07–14 days before check-in50% of the deposit
Less than 07 days before check-inNo refund
No-showNo refund
  1. Early Contract Termination
  • Guests wishing to terminate the contract early must provide written notice at least 30 days in advance.
  • In case of early termination:
    • With at least 30 days’ notice: The security deposit will be refunded after deducting any incurred expenses.
    • With less than 30 days’ notice: The security deposit equivalent to 01 month’s rent will be forfeited.
  • Prepaid rent for the period after check-out will be prorated and refunded based on actual days of usage (applicable for contracts of 03 months or more).
  1. Force Majeure
  • In force majeure events recognized by Vietnamese law (natural disasters, pandemics with government lockdown orders, war, severe building incidents affecting habitability, etc.), Cosiana Suites will:
    • Reserve the booking value for the guest to use within the next 12 months (at the guest’s discretion).
  • In cases where guests experience personal emergencies (severe illness, accident requiring hospitalization, death of a family member), supporting documents must be presented for flexible refund consideration.
  1. Contract Termination by Cosiana Suites
  • If Cosiana Suites unilaterally terminates the contract due to the guest’s fault (serious violation of house rules, failure to pay on time, using the apartment for illegal purposes, etc.), the guest will forfeit the entire deposit and must compensate for damages (if any).
  • If Cosiana Suites terminates the contract through no fault of the guest, the guest will receive a full refund of the deposit and any unused rent.
  1. Refund Process
  • Refund processing time: 07–14 working days after confirming refund eligibility.
  • Refunds will be issued to the guest’s original account/payment method. Any international transfer fees (if applicable) shall be borne by the guest.
  • Guests must provide complete account information and relevant documents to process the refund.